Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer help team is educated to fast address all our web hosting service users’ queries and information demands. Through our ticket system, it will be possible to fill in your request and a support staff fellow member will return to you within maximum one hour. In actual fact, practice shows that the typical solution time is 20 minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our support service is offered by a team of qualified experts that are able to answer to your issue as fast as possible. You can easily speak with the technical support team by launching a help and support ticket from your Website Control Panel or by posting us an e–mail message. On working days, you may also contact us on the phone or take advantage of the online chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • If you need assistance while working on your sites within the Control Panel, you can always just click the Help control key and locate your concern in the selection of posts that will show up. We have also turned most of the articles into movies. The catalogue of video lessons will load if you click on the Videos press button located in each section.