Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Reply Warranty

  • Our technical assistance staff is on duty round the clock to attend to each of your help inquiries. Every single ticket you send to us will be responded to within no more than sixty minutes. If your problem requires assistance from an administrator, we’ll forward the ticket to the technician in charge and will notify you that the case is under control.

  • Top quality support service

  • Qualified Customer Assist Service

  • We will offer you 7 days a week customer assistance via a ultra–fast ticket program included in your Control Panel. You can easily contact us at any time about any of the packages that come pre–installed on your virtual server, this includes the selected OS, the server admin panel and our in–house created Website Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • Each section of the Website Control Panel that comes cost–free with your VPS offers a built–in knowledge base. You’ll find a group of extensive how–to tutorials and a range of step–by–step video lessons that show all the regular web site management responsibilities. You can easy–access them by clicking the Help or Video buttons in the top right part of each Control Panel section.