Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • Every help request you send to us will be replied to within maximum 60 minutes. If your trouble ticket or e–mail calls for additional assistance from an admin, we will forward it and leave a note to inform you that your case is being worked on. If you order the Managed Servers package, any of the server administration tasks included there will be carried out at a time that is suitable for you.

  • Top quality support service

  • An Outstanding Support Service

  • We will be available to you 24–7–365 to reply to any questions that you may have connected to our Website Control Panel or any of the apps that we have pre–installed for you on the dedicated server. If you also require help handling server administration procedures, you can take a look at our Managed Servers package, which includes data backup hard disk storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and software installation services

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Website Control Panel has been preinstalled for each dedicated server. Among its functionalities is a very useful integrated knowledge base that will guide you step by step on all the operations that you can carry out. The majority of educational articles also video versions that demonstrate all the tasks that you can perform in a very illustrative way. You can find all the how–to articles and the video tutorials in the top right corner of each Website Control Panel section.