The access to the customer and tech support that a web hosting company offers can tell you a lot for the services that they provide too. If you're allowed to use just e-mail messages and / or tickets, you have almost certainly come across some reseller and not the actual website hosting provider. When this is the case, you'll probably have to wait for a couple of days in order to have an issue resolved as your reseller may not be checking their communication regularly or they may have to get in touch with the real hosting company for further help. If the provider offers several means of communication with quick response time which are available at any moment, they are most likely the top provider, not just a reseller. Therefore you will enjoy timely assistance and top-notch support because they will have instant access to the servers where your account will be created. Regardless of the trouble - technical or sales, it is generally much better to have the option to communicate with your web hosting company directly by using your preferred way of communication.

24/7 Customer Support in Web Hosting

The customer and technical support services for all our web hosting packages are twenty-four-seven, so you can forget all about waiting for several days to get assistance. If you are not our client yet, you can phone us, chat with a representative or send an e-mail. In case you do have an account, you're able to open a support ticket on top of the other three methods of contact. You'll be able to pick the best way to contact us based on what your location is or what device you're using. We can easily help you for more or less any webhosting-related question that you may have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even in such a case the maximum reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you select, you are able to take advantage of our 24/7 support services even on official holidays. All your websites will be available all of the time and so will we. With plenty of communication options, you are able to select the easiest approach to get in touch with us and learn more about our services in case you do not have an account yet, or request assistance in case you are already our customer. You'll be able to call us, start a chat with a live agent, send an e-mail message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The last two options come with 1-hour response time warranty, although it rarely takes more than 20 mins to receive assistance whatever the complexity of the problem. With our customer and technical support services, we will be there for you whenever you need us, not a couple of days later.

24/7 Customer Support in VPS Servers

If you rent a Virtual Private Server through us, you can get in touch with us 24/7 for any server-related issue or fordifferent issues or questions about the pre-installed software the server comes equipped with. In case you haven't acquired your VPS server plan yet, you are able to learn much more about our solutions by giving us a telephone call or by using the live chat service. For more technical issues, you are able to send an e-mail message or open a trouble ticket from your billing Control Panel and you will get support within no more than one hour irrespective of the time of the day, even on weekends and holidays. The typical answer time normally doesn't extend past half an hour. In case you're looking for assistance for third-party software, you'll be able to take advantage of the Managed Services upgrade which you can include to every single VPS plan and our administrators will help you with any set up or troubleshooting problem you may have encountered.

24/7 Customer Support in Dedicated Servers

All dedicated server packages that we supply come with 24/7 support via several means of communication and with a 1-hour maximum response time guarantee. When you want to find out more about the plans or you have some general or billing questions, you'll be able to phone one of the local numbers we have around the globe or you could use our live chat service and consult with a live agent. For strictly technical problems that require the help of a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an email message, because all of these channels are more appropriate to keep track of a specific problem. The reply time for them rarely exceeds 30 minutes, so you can forget about having to wait for an entire day so as to get assistance. The support service is available for any kind of server-related matters, including the pre-installed software. In the event that you'd like to receive assistance for third-party applications, you can consider obtaining the Managed Services upgrade that we offer for all of the plans.