In case you’ve bought a hosting plan and you have some enquiries in regards to a particular feature/function, or if you’ve encountered a certain challenge and you require assistance, you should be able to contact the respective tech support staff. All web hosting providers deploy a ticketing system no matter if they provide other methods of contacting them aside from it or not, as the most efficient way to deal with an issue most often is to use a ticket. This type of communication renders the replies sent by both sides easy to track and permits the support team representatives to escalate the issue in case, for example, a system administrator must step in. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you’ll need to use at least two separate accounts to get in touch with the client care team and to actually administer the hosting space. Constantly switching from one account to the other can often be a headache, not to mention the fact that it takes quite a bit of time for most hosting companies to process the tickets themselves.

Integrated Ticketing System in Web Hosting

Our web hosting service come bundled with an integrated ticketing system, which is an indivisible part of our custom-developed Hepsia Control Panel. Unlike other analogous tools, Hepsia enables you to manage everything related to the web hosting service itself in one place – invoices, web files, e-mails, support tickets, etc., avoiding the need to use different interfaces. If you’ve got any pre-sales or technical questions or any problems, you can send a ticket with a couple of mouse clicks without ever signing out of your hosting Control Panel. In the meantime, you may pick a category and our system will offer you a variety of educative articles, which will give you more info and which may help you solve any specific issue even before you open a ticket. We guarantee a support ticket response time of no more than 1 hour, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we’re using is built into the Hepsia Control Panel, which we’ve developed for our Linux semi-dedicated servers, which suggests that you won’t require a different platform to touch base with our customer care team – you can do that on the spot as soon as you run into an issue. Posting a new ticket requires several mouse clicks and tracking down an older one is equally simple. Using our intelligent search option, you can swiftly track down any ticket that you have already posted. You can send a ticket at any moment as our customer service technicians are at your service 24 hours a day, 7 days a week and answer in less than an hour, even though it rarely takes this much to receive a response. With Hepsia, you will have everything in one location and you can just forget about having to log in and out of two or more platforms to resolve a simple problem.